FAQ

1. What types of footwear do you offer?

We offer a wide range of footwear including Hiking Boots, Tactical/Military Boots, Western Boots, Work Boots, and Work Shoes. All products are designed for durability, comfort, and performance in tough conditions.

2. Are your products suitable for harsh environments?

Yes! Our footwear is built to withstand demanding conditions, whether you’re hiking, working on a job site, or in tactical operations. They’re crafted for toughness and reliability.

3. How do I choose the right size?

We recommend referring to our size guide available on each product page. If you need assistance, contact our support team at [email protected] for personalized help.

1. Where do you ship to?

We ship globally but currently exclude Asia and some remote areas due to logistical constraints to maintain service quality. Most regions in Europe, Australia, North America, and beyond are covered.

2. What are the shipping options and costs?

We offer two options: Standard Shipping for $12.95 via DHL or FedEx (delivery in 10-15 days after shipment), and Free Shipping for orders over $50 via EMS (delivery in 15-25 days after shipment). Orders are processed within 1-2 business days.

3. How can I track my order?

Once your order ships, you’ll receive a confirmation email with tracking information. Use this to monitor your package’s journey to your doorstep.

4. Why might delivery times vary?

Delivery times can vary based on your location and customs procedures. We strive for punctuality, but factors like remote areas or customs may cause slight delays.

1. What is your return policy?

We accept returns within 15 days of delivery if you’re not satisfied. Items must be in unused condition. For details, check our return policy page or contact us at [email protected].

2. How do I initiate a return?

Email our support team at [email protected] with your order details and reason for return. We’ll guide you through the process and provide a return authorization if applicable.

3. Are there any items that cannot be returned?

Yes, for hygiene reasons, we cannot accept returns on used footwear unless defective. Please refer to our return policy for full conditions.

1. What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

2. Is my payment information secure?

Absolutely! We use encrypted payment processing to ensure your data is safe and protected.

3. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders faster and save preferences for future purchases.

1. How can I contact customer service?

Reach us via email at [email protected]. Our team is dedicated to assisting you with any questions or concerns.

2. What are your business hours?

We’re based in Portland, US, and respond to inquiries within 24-48 hours during business days.