At Rocky Sales Store, we understand that getting your durable and comfortable footwear to you quickly and reliably is just as important as the quality of our products. Based in Portland, US, we serve a global community of outdoor enthusiasts, tactical professionals, and hardworking individuals who demand the best. Our delivery options are designed to meet your needs, whether you’re gearing up for a hike, heading to a job site, or preparing for duty.

Shipping Options

We offer two convenient shipping methods to ensure your order arrives safely and on time:

  • Standard Shipping: For a flat fee of $12.95, we use trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days, and delivery typically takes 10-15 days after shipment. This option is ideal if you need your gear sooner.
  • Free Shipping: For orders over $50, we provide free shipping via EMS. After processing your order in 1-2 days, expect delivery within 15-25 days after shipment. This economical choice is perfect for those who plan ahead.

Processing and Delivery Timeline

Once you place an order, our team gets to work immediately. We process all orders within 1-2 business days to ensure a swift handoff to our shipping partners. Here’s what to expect:

  • Order Processing: 1-2 business days for verification and preparation.
  • Standard Shipping: 10-15 days delivery after shipment (with DHL/FedEx).
  • Free Shipping: 15-25 days delivery after shipment (with EMS).

Note that delivery times may vary slightly based on your location and customs procedures, but we strive for punctuality worldwide (excluding Asia and some remote areas due to logistical constraints).

Global Reach with Reliability

Our customers span the globe—from adventurers in Europe to workers in Australia—and we’re committed to bringing our premium footwear to your doorstep. While we ship worldwide, we currently exclude Asia and a few remote regions to maintain service quality. Rest assured, we partner with reputable carriers like DHL, FedEx, and EMS to ensure your order is handled with care and efficiency.

Tracking Your Order

After your order ships, you’ll receive a confirmation email with tracking information. This allows you to monitor your package’s journey right to your door. If you have any questions, our support team is always ready to assist at [email protected].

Our Promise to You

Just like our footwear—built for toughness and comfort—our delivery service is designed for reliability. We know you depend on us for gear that performs in harsh conditions, and we extend that dependability to our shipping. Whether you choose standard or free shipping, you can trust that we’ll get your order to you as efficiently as possible.

Remember: If you’re not completely satisfied with your purchase, we accept returns within 15 days of delivery. For details, check our return policy or contact us.

Thank you for choosing Rocky Sales Store—where every step you take is supported by quality and service.